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BOOKINGS AND CANCELLATIONS

All the bookings have to be passed to our New Delhi office and will be done only after receipt of a deposit. The amount of deposit will depend on the package, type of hotels and the dates. During Christmas and New Year, rooms are confirmed against full non-refundable deposits. The train and flight tickets can be purchased against full payments.

We need the following information at the time of bookings:

  • Hotel bookings : Name, nationality and arrival/departure details with timings.
  • Tour bookings : Name, nationality and arrival/ departure details with timings.
  • Flight bookings : Name, nationality with gender (male or female) & passport details.
  • Train bookings : Name, nationality with gender (male or female), birth dates and a copy of passport.

For groups, the policies depend on the hotels being used. The cancellation policies for Individuals is:

  • Cancellation received from booking date to 30 days prior to arrival into India - 10% of total billing.
  • Cancellation received less than 29 days upto 21 days prior to arrival into India - 50% of total billing.
  • Cancellation received less than 20 and upto 15 days prior to arrival into India - 75% of total billing.
  • Cancellation received less than 14 days prior to arrival into India - 100% of total billing.

At times, certain services or hotels can ONLY be reserved against deposit or full payment, which of course will be advised to you in advance and accordingly charged also .

MOST IMPORTANT: ONCE WE ISSUE THE NON REFUNDABLE GUARANTEED VOUCHERS TO THE HOTELS, THERE WILL NOT BE ANY REFUND, IRRESPECTIVE OF THE TIME OF CANCELLATION.

CANCELLATION POLICY FOR INDIVIDUALS
For groups, the policies depend on the hotels being used.

  • Cancellation received from booking date to 30 days prior to arrival into India - 10% of total billing.
  • Cancellation received less than 29 days upto 21 days prior to arrival into India - 50% of total billing.
  • Cancellation received less than 20 and upto 15 days prior to arrival into India - 75% of total billing.
  • Cancellation received less than 14 days prior to arrival into India - 100% of total billing.

At times, certain services or hotels can ONLY be reserved against deposit or full payment, which of course will be advised to you in advance and accordingly charged also. Also for travel during Peak seasons (November - February) since we have to make non-refundable advance payments to hotel 45 - 60 Days in advance so any cancellation received after this will lead to 100% amount being charged.

MOST IMPORTANT: ONCE WE ISSUE THE NON REFUNDABLE GUARANTEED VOUCHERS TO THE HOTELS, THERE WILL NOT BE ANY REFUND, IRRESPECTIVE OF THE TIME OF CANCELLATION. CANCELLATION POLICY - For Flight & Train reservations:

Once the Flight tickets ISSUED in Normal Economy class, there will be cancellation of US$ 25 per person/ sector. For Flight tickets issued under INSTANT PURCHASE/ CHEAPER/SPECIAL airfares, full cancellation fees will be applicable. No layover or compensation may be available in case of any cancellation of flight or late running of a flight in case of Low Cost Airlines.

For Train ticket, once issued, the cancellation of US$ 5 per person per sector will be applicable if cancelled more than 3 days prior to travel. Certain trains like Shatabdi Express, Palace on Wheels, Tatkal (special fare) etc. do not fall in this category of cancellations and cancellation of the reserved space on these trains is subject to cancellation of 20-50% at any time. No layover or compensation is offered by the Railways in case of any cancellation of a train journey or late running of a train.